![]() ![]() For more information about your username and your password, click here. Remember, your username and password are CaSe SeNsItIvE. Make sure your account settings are correct.Be sure to include as many details as possible, such as the email address you are trying to send to, any error messages it gives you, how long you've been having problems, and what type of internet connection you have. If you still can't send messages, Click Here to report a problem to Earthnet Technical Support.Does the other person's email work? If you are getting a return message from Postmaster or Mailer Daemon, this often means there is a problem with the other person's email server.If you need help with your anti-virus program, please contact the company that makes your anti-virus software. Try disabling virus scanning, and try again. Do you have an anti-virus program installed? Some anti-virus programs can change the settings in your email program, thus causing problems.Contact your IT department to find out more. ![]() Are you in an office where you connect behind a firewall or server? Some improperly configured firewalls or servers can block email traffic.Do you have the email address typed in correctly? A mis-spelling can cause your message to bounce.If you have such a program, you will need to either update it to a version that supports SMTP authentication, or to migrate to another email program such as Outlook Express, Thunderbird or Apple Mail. Most recent email programs let you enable authentication for the SMTP server, but some old versions do not support this feature, for example versions of Eudora prior to version 4.2. Does your email program support SMTP authentication? In order to fight against spam, Earthnet, like most ISP's, had to use an SMTP server that requires autentication.Visit the section called Updating your Outgoing Mail Server (SMTP) and check the settings for your Email program. and especially your outgoing mail server (SMTP), that should be. If you still cannot send out messages, call Earthnet at 303.546.6362. If it does not work, try restarting your computer. You should now be able to send out messages. You should now be back on the Internet Accounts window. Please click OK on that window to close it. This will close the current dialog box and take you back to the Properties window. You can now click OK to confirm the changes. Now, click on the Settings button next to it.Ĥ - A dialog box like this one should have popped up:Ĭhoose the second radio button called Log on using,Įnter your username in the Account name box,ĭo NOT check the last box called Log on using Secure Password Authentication (SPA). In the lower section, you should see a checkbox called My server requires authentication. Note: alternately, you can use, in which case you'll have to set the outgoing port number to 80 in the Advanced tab. If your Outgoing mail (SMTP) reads instead of, please delete and replace it with. In the Outgoing Mail (SMTP) box, you should have: ![]() Under Server Information, the name of your incoming mail server should be:. Make sure you are on the second tab called Mail, and double-click on the name of your Earthnet email account (most likely, it will be named ).ģ - You should now see the following dialog box: Use it as well to simply make sure your email program is configured optimally.ġ - Open Outlook Express, go to the Tools menu and choose Accounts:Ģ - This should open a dialog box named Internet Accounts. This document will show you how to configure Outlook Express with the most up-to-date Outgoing Mail Server (SMTP) that Earthnet uses.įollow this tutorial if you can receive your email but cannot send mail. How to update your Outgoing Mail Server (SMTP) - Outlook Express ![]()
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